Bullet Lists
— Include a lead-in line
— Start all bullet points in uppercase or lowercase (pick a style and stick with it throughout the document)
— Use end punctuation for all bullet points or not at all (again, pick a style and stick with it throughout the document)
— No ‘and’ or ‘or’ between bullets
Numbered Lists
— Use when guiding a user through a process (requirements, steps, conditions)
— Use full sentences with capitalization and end punctuation
— Best practice is to include a lead-in line